Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days (unless advised otherwise in the products delivery details tab). We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@regalgardens.co.uk so that we can help.

Please note that any palletised delivery is restricted to 'curbside only'. The driver cannot carry furniture up or down steps, navigate through properties, wheel the pallet across gravel driveways, or handle particularly steep driveways. However, the driver may consider reasonable requests if deemed safe, such as using a pallet jack to move the order from the curb to a paved driveway.

In the event that you're not present at the delivery day or refuse delivery, a re-delivery charge may be applicable before scheduling another delivery. If you know you're not going to be at home during the time of the delivery you may request the goods to be left on site. We will forward this onto the courier who will leave the goods on site and take a picture. You will be responsible for the goods once left.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@regalgardens.co.uk so that we can follow the correct procedure. 

Returns:

If you are a UK consumer, you have the legal right, under the Consumer Rights Act 2015 to cancel your order within 14 working days following the receipt of your order.

If you wish to cancel a product you have ordered from us, please be aware of the following terms that apply:

I want to cancel the order prior to dispatch: by law you are permitted to cancel your order prior to dispatch but please contact Regal Gardens as soon as possible so that we can minimize the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed by email.

Refunds will be issued to the original method of payment used at the time of purchase. We cannot issue a refund to a different credit or debit card.

(If the account you used to make your original purchase has since been closed, we recommend you check with your banking institution or credit card company to make arrangements with them to receive your funds).

RETURNING AN ITEM THAT'S MERELY UNWANTED

We won’t be liable for the cost of return shipping if the item is merely unwanted.

We will refund postage for any faulty items returned to us; however, we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty. Merchandise must be returned in its original condition to be accepted as a return.

Returns are usually processed within 24 hours of receipt; once confirmed that the item is in perfect condition in undamaged original packaging. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer.

Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.